Terms of Sales

These T & Cs govern all the terms and conditions for distance selling to Internet users via the site ( www.2emevague.com ) of the products defined in article 2 hereof, distributed by the company:

SAS MERCURY with a capital of 35,000 €
73, route de Montastruc - 31 380 PAULHAC
Registered with the Toulouse RCS under number 403 463 516 00084

To the intra-community VAT number FR19403463516

Representative and holder of 100% of the shares of the Andy's Ethic brand

Email address: contact@2emevague.com
Contact form: click here
(hereinafter referred to as "the Seller").

ARTICLE 1: OBJECT

These General Conditions of Sale (GTC) govern the sale of any product presented on the site www.2emevague.com by the company MERCURY for the Andy's Ethic brand. They aim to define the reciprocal obligations of the parties as well as the different stages of the ordering process.
The Internet user ”means any adult or minor with the agreement of his legal representative, and visiting or making a purchase on the Site.

The seller reserves the right to adapt or modify these T & Cs at any time. In case of modification, the applicable GTC will be those online on the day of the order.
The parties agree that their relations will be exclusively governed by this contract, to the exclusion of any other condition. The items offered for sale cannot be subject to any transfer of any kind.
Any order duly validated on the site www.2emevague.com implies full and unreserved acceptance of these general conditions of sale.

ARTICLE 2: ARTICLES AND PRODUCTS

The articles visible on the site www.2emevague.com are presented on the Site with a view to their marketing to Internet users.
The Products are presented on the Site subject to their availability. They can only be delivered while stocks last. In the absence of product availability, Andy's Ethic undertakes to do its best to update its stocks. If an item is unavailable, the Seller will take the necessary steps to remove it from the Site. When an item size is not available, it cannot be selected by the Internet user.

The buyer will then have the option of choosing another item or canceling his order and being reimbursed. Any customer complaint regarding the order or delivery of an unavailable item will be considered unfounded.

Andy's Ethic strives to describe the products offered for sale with the greatest possible accuracy. However, if errors may have occurred in this presentation, the responsibility of Andy's Ethic can not be engaged. The illustrations and photos of the products in support of the text do not enter the contractual field. Under no circumstances can Andy's Ethic be held liable on the basis of said illustrations / photos.

The selected Product, and in particular, with regard to ready-to-wear items, is accompanied by descriptive sheets: sizes, different colors, Product availability, composition, maintenance conditions, price (unit price TTC, total discount if the Product is concerned by a commercial offer, and where applicable the total price including VAT after discount).

The Seller may, however, in particular because of its suppliers, be required to offer the Internet user Products of slightly different composition from that described on the Site, but in any event of equal or superior quality to the Product ordered.

ARTICLE 3: CREATION OF A CUSTOMER ACCOUNT

The Internet user must, on the dedicated page, fill in all the fields marked with an asterisk and in particular: his title, his name and first name, his e-mail address. The Internet user undertakes to complete his profile with accurate and up-to-date information and releases the Seller from any liability due to the inaccuracy of the information communicated when creating his customer account.
The Internet user will validate the creation of his customer account by registering and confirming a password; that he undertakes to keep secret. The Internet user acknowledges that the use of the customer account is made under his full responsibility. He undertakes to inform the Seller of any theft of his password and / or his customer account.

ARTICLE 4: PRICE

The price is indicated for each of the products appearing in the electronic catalog of the site www.2emevague.com .

The prices indicated are in euros, VAT included - TTC ( All Taxes included ). VAT is applied at the rate in force in mainland France at the time of the order. These taxes are fixed on the date of acceptance of the offer by the buyer. Any rate change would be applied immediately to the current order.

Product prices are exclusive of delivery / transport costs which remain extra. These will be brought to the attention of the buyer on the summary screen before final validation of the order.

The acceptance of the offer by the buyer is made concrete by the validation, within the framework of the electronic catalog, by a "validation click", of all the information which must be completed by the buyer: Last name, First name, Delivery address, E-mail. The order placed by the buyer is the subject of a written confirmation by e-mail from www.2emevague.com . This confirmation contains: product description, quantity ordered, price and delivery terms.
The price guaranteed to the buyer is that appearing in the electronic catalog on the date of purchase.
The price must be paid in full when ordering. www.2emevague.com reserves the right to modify the selling prices appearing in its electronic catalog at any time.

ARTICLE 5: ORDERING PROCESS

The Seller reminds the Internet user that any order on the Site must be made for personal purposes. The Internet user undertakes not to resell the Products and / or to use them for purposes other than personal and in particular commercial. The Internet user acknowledges that the Seller will be free to cancel any order which he considers to be made for purposes other than personal and / or if there is a suspicion of fraud.

The customer who wishes to place an order must follow the following procedure:

1 - The Internet user will select the Product (s) he wishes to order by selecting in particular the size, the color, and by clicking on “Add to basket” (or equivalent mention). When adding to the basket, and in the event that the Internet user has a discount code, he will be invited to enter it in the field provided for this purpose.

2 - The Internet user can access the content of his basket at any time by clicking on "my basket", then on the Product (redirect to the previously selected Product Sheets), allowing the Internet user to check the specifics of each of the Products chosen (size, color, composition), as well as their price (unit price including tax, total discount if the product is concerned by a commercial offer, total price including tax). The customer checks the contents of his basket while retaining the possibility of deleting the products he has selected.

3 - Identification: the customer must complete the identification form made available to him and indicate the information requested (mandatory information: title, surname, first name, address, date of birth, e-mail, telephone number for delivery) . These data will be processed in accordance with article 15 “personal information and tracers (cookies) ” of these GTC.

4 - To validate his basket and confirm his order, the Internet user must check the box relating to the acceptance of the GTC . The validation of the order is only possible after having checked this box.
The customer checks the content of his order, the total price, the delivery and billing addresses while retaining the possibility of deleting a product or modifying the billing and delivery address. He chooses his method of payment.

5 - Choice of payment method: Once the delivery method and location have been defined by the Internet user, the latter will validate the payment method among those offered on the Site.

6 - Acknowledgment of receipt of the order: After validation of the payment, the Internet user will automatically receive a first email confirming the receipt and the details of his order (referred to as the “Order Confirmation”). The Order Confirmation will constitute the sales contract between the Internet User and the Seller. The invoice amount will be debited upon said Confirmation. The customer receives an e-mail summarizing the content of his order, namely:
The order number; the list of products ordered; the delivery terms.
It is advisable to keep and print this document, official proof of the order. The order is then recorded and processed by Andy's Ethic which checks the availability of the product (s) ordered. Any order placed implies acceptance of the prices and descriptions of the products available for sale. Andy's Ethic undertakes to honor orders received on its website only within the limits of available stocks.

The Seller, however, draws the Internet user's attention to the fact that sending these emails does not in any way guarantee the availability of the Product in accordance with the provisions of Article 2 above. In the event of unavailability of the products ordered, Andy's Ethic will contact the customer by e-mail as soon as possible, in order to prevent the cancellation or refund of the order.

The Seller then undertakes to proceed, within a maximum period of 15 (fifteen) working days from the sending of the information e-mail of the unavailability of the Product, to the reimbursement of the price paid by the Internet user for the Product. unavailable, as well as any delivery costs paid by the Internet user, in the event that the unavailability concerns the entire order in question. Otherwise, if the unavailability does not cover the entire order in question, the Seller undertakes to reimburse only the price paid for the unavailable Product, excluding any delivery costs for the order. paid by the Internet user.

7 - Order tracking: The customer will receive an e-mail with the tracking number of his package. It is also possible to follow the orders in the customer area.

The Seller reminds that he reserves the right to refuse or cancel any order in the event of special circumstances:
- When the order has been placed under conditions that legitimately suggest that the order was made for professional and non-personal needs;
- When the contact details provided are inaccurate or incomplete;
- In the event of non-compliance with these general conditions of sale by the Internet user;
- In case of suspicion of fraud.

ARTICLE 6: NEWSLETTER

By placing an order with the Seller, the Internet user becomes a customer of the Seller. Consequently, the Internet user is likely to receive newsletters from the Seller.

The customer can unsubscribe at any time from this newsletter by activating the unsubscribe link contained in each newsletter, or on the Andy's Ethic site in their Customer Area .

ARTICLE 8: DELIVERY

1 - Place of delivery and prices
The Products offered for sale on the Site www.2emevague.com are available for delivery in mainland France but also anywhere in the world. The delivery times announced on the site apply from the receipt by the customer of the e-mail confirming the dispatch of the order sent by Andy's Ethic. Deliveries in mainland France and within the European Union are invoiced with French VAT. For deliveries to mainland France, shipping costs are invoiced excluding VAT. Customs or import taxes are not included in the delivery costs indicated and are the responsibility of the customer.

2 - Deadlines and method of delivery
For all products, the order is prepared for a departure from the Andy's Ethic warehouses within an average of 72 working hours (subject to availability of stocks) from the confirmation by e-mail of the order.

The delivery of orders is then ensured by Colissimo carrier (La Poste) or other carriers. As from the assumption of responsibility by the conveyor, the customer is delivered at home or in relay point within the deadlines specified below.
The order is delivered in letterbox or in person and against signature. In case of absence or impossibility of delivery of the parcel, for delivery against signature, the postman leaves a calling card mentioning the date and address of the post office where the customer can collect his parcel on presentation of a ID.
From the date mentioned on the calling card, the customer has 15 (fifteen) days to collect his package.
If the Product (s) is (are) returned to the Seller for the reason “does not live at the address indicated”, the Seller will inform the Internet user by email. This email will indicate the procedure to be followed and, if applicable, the re-forwarding costs to be borne by the Internet user.
In case of refusal of the Internet user for the reshipment of the Product (s) or in the absence of a response from him within the period of 7 (seven) days from the e-mail of the Seller referred to above, this the latter will reimburse the Internet user for the only amount of the Product ordered, excluding the initial delivery costs.

The Seller undertakes to deliver the Products ordered by the Internet user within a maximum period of 7 (seven) to 10 (ten) working days from the order confirmation, depending on the delivery method chosen by the Internet user; it being specified that these deadlines may be extended if the order is placed after Friday 12:00 p.m., Saturday or Sunday. In this case, the order will be processed by the Seller on the following Monday. The order placed by the Internet user on a public holiday will be processed by the Seller on the following working day. Delivery times may also be extended by 2 (two) days during sales periods or any other promotional operation.

The delivery date will be considered as the date of receipt by the Internet user, or a third party designated by him other than the carrier, of the Product (s), or, in the absence of the Internet user, of the 'notice of transit mentioned above, or again, in the event of return of the Product (s) for the reason "does not live at the address indicated", on the date of return of the envelope to the seller.

If a delay is likely to occur in the delivery, the Seller undertakes to notify the Internet user as soon as possible. In the event of a prolonged delay in delivery, the Internet user is invited to report it as soon as possible to the Seller's Customer Service by email at the address: contact@2emevague.com indicated in the Order Confirmation email.
The deadlines announced on the site are purely indicative and depend on the destination and availability of the product ordered. Exceeding this period may not give rise to any cancellation of the order, to any reduction in the price paid by the buyer, and to any payment for damages. However, and in accordance with the provisions of article L.121–20–3 of the Consumer Code, for lack of delivery after the expiration of a period of thirty days from the day following the customer's order, the customer will have the possibility to cancel his order free of charge. The sums he has paid will then be reimbursed.

In cases where it has the capacity, Andy's Ethic reserves the right to offer it a product of quality and price equivalent to the initial product.

Andy's Ethic cannot be held responsible for additional delays caused by the non-issuance of a bank authorization or an incomplete order form.

In the event of partial delivery, transport costs will be invoiced only for the first delivery.

3 - Receipt of products
Upon receipt of the Product (s), the Internet User is required to check the condition of the Product (s) delivered. He has a period of 3 (three) working days from delivery to formulate any reservations to the carrier and to the Seller's Customer Service with all the corresponding supporting documents, by registered letter with acknowledgment of receipt, without prejudice to the application. the legal guarantee of conformity of the Products as well as the legal guarantee against hidden defects, which could apply apart from any defect resulting from the conditions of transport.

In case of doubt, the customer is advised to open the package in the presence of the carrier to ensure there is no damage to the product. Otherwise, no complaint can be brought by the customer to Andy's Ethic.

The Internet user can at any time find the elements relating to his order (s) by connecting to his customer account and in particular his order form (s), his invoice (s), etc. .
These various documents are kept on the Internet user's customer account for a period of 3 (three) years.

ARTICLE 9: TERMS OF PAYMENT

The Internet user has the option of paying by credit card directly on the site, with a Visa, Eurocard or Mastercard, Paypal and Stripe (if available), following the instructions on the Site www.2emevague.com, it being specified that an order can be paid using several payment methods.

For any payment by bank card, the Internet user must indicate his card number appearing on the front of the card (16 digits), the validity date as well as the last three digits appearing on the back of the card. At the time of entry, the Site is in encrypted mode and all the information conveyed is encrypted. None of this data travels unencrypted over the Internet.
It is specified that the Internet user will have the possibility, if he wishes, to register the details of his bank card in his customer account at the time of the first use of his bank card. The data linked to the Internet user's bank card will be processed in accordance with article 15 “personal information and tracers (cookies)”.

In order to ensure the security of payments, the Site uses a secure payment service. This service integrates the SSL security standard. When the order is validated, the payment request is routed in real time to the secure electronic payment manager. This sends an authorization request to the bank card network. The electronic payment manager issues an electronic certificate.

The occurrence of an unpaid due to fraudulent use of a bank card will result in the registration of the details of the order form associated with this unpaid within a payment incident file. An irregular declaration or an anomaly may also be the subject of specific processing.

For any payment by PayPal, the Internet user enters his username and password on the PayPal interface, then validates with a single click. He checks the amount for which he wishes to pay the order and confirms by clicking on payment by PayPal.
For any payment by Stripe, the Internet user enters his username and password on the Stripe interface, then validates with a single click. He checks the amount for which he wants to pay the order and confirms by clicking on payment by Stripe.

The Seller will not deliver the order if the payment is not effective. The Seller may also suspend the delivery or cancel the order, in the event of difficulties in the payment process (anomaly in the payment), in the event of non-compliance with the terms of payment mentioned above, in the event of non-payment, total or partial, of a previous or current order.

In order to optimize payment security, the Seller uses the 3Dsecure procedure, by which the Internet user receives a code on his mobile phone to be entered on the payment page after having communicated all the references of his bank card. In this perspective, the Seller may also request additional supporting documents (copy of national identity card, proof of address), the only recipients of which are members of its customer service authorized to deal with the fight against fraud. In the event of a failure to respond, the Seller reserves the right to cancel the order. The Internet user has the right to access, rectify and delete his personal data from the Seller's customer service and under the conditions specified in article 15 “personal information and tracers (cookies)” of these general conditions. of sale.

Customer service can be reached via the contact form.

ARTICLE 10: RESERVE OF OWNERSHIP AND TRANSFER OF RISK CLAUSE

The Products remain the property of the Seller until full payment of the price of the order. However, the risks of the delivered goods are transferred to the Internet user as from the physical possession of the Product (s) by himself or by a third party other than the carrier appointed by the Seller.

ARTICLES 11: GUARANTEES

The Products supplied by the Seller benefit from the following guarantees:
The Seller is liable for any lack of conformity of the Product (s) with the order of the Internet user under the conditions of articles L 217-4 and following of the Consumer Code and hidden defects of the item sold under the conditions provided for in articles 1641 et seq. of the Civil Code.

11.1 Concerning the legal guarantee of conformity . This guarantee can be activated by the Internet user in the event that the Product does not correspond to the characteristics specified in his order.
The Internet user has a period of 2 (two) years from the delivery of the Product to activate the warranty by returning the Product concerned with all the corresponding supporting documents under the conditions specified below. , without having to provide proof of the existence of a lack of conformity of the Product at the time of delivery of the latter.
The Internet user may choose between repairing or replacing the Product, subject to the cost conditions provided for in article L 217-9 of the Consumer Code.

11.2 The warranty against hidden defects may be invoked in the event that the Product is damaged or affected by a material, design or manufacturing defect rendering the Product unfit for use.
The Internet user has a period of 2 (two) years from the discovery of the defect to act, by returning the Product concerned with all the corresponding supporting documents under the conditions of article 11.3 below.
In the event that the warranty against hidden defects applies, the Internet user may choose between the resolution of the sale or a reduction in the sale price in accordance with article 1644 of the Civil Code.

11.3 Information to the Seller in the event that the Internet user wishes to implement one of these guarantees, by sending an email via the contact form available on the Site.
After informing the Seller, the Internet user must return the Product, specifying the reason for its return to the following address:

SAS MERCURY
Andy's Ethic
Return service
73, route de Montastruc
31 380 - PAULHAC

Any guarantee is excluded in the event of misuse, negligence or lack of maintenance on the part of the Internet user, as in the event of normal wear and tear of the property, accident or force majeure.

11.4 Location : In the event that the Internet user is located outside mainland France and if the provisions of local law relating to the aforementioned guarantees are more favorable to him, the provisions of local law will apply.

ARTICLE 12: RIGHT OF WITHDRAWAL

Under Article L121-21 of the Consumer Code, the consumer has a period of 15 (fifteen) clear days from receipt of his order to return the product. He will have no penalties but will be responsible for the proper delivery of the product returned in perfect condition and under the conditions defined below.
Beforehand, he must imperatively express his intention to return the package within the framework of the exercise of his right of withdrawal.

The exchange is made for the same item of a different size or color if the amount is the same and while stocks last. The exchange will be processed within a maximum period of 15 (fifteen) days from the date on whichAndy's Ethic is informed of the customer's decision to withdraw, provided that the product is returned in perfect condition. The costs of returning the product (s) to be exchanged are the responsibility of the customer.
Andy's Ethic will bear the cost of re-delivery only once.

You can contact us via the return of your order feature or via the "contact form" found on your order history.
If these conditions are met Andy's Ethic will reimburse upon receipt, the maximum period being 15 (fifteen) days after receipt of the product.
Returns will be made to the address specified in our response email.
Professional buyers should contact us for bulk purchases which will not be subject to the right of withdrawal. The same is true for purchases greater than 10 units per reference.
Beyond 600 euros of order and in view of the fact that many items are supplied as orders are made, we apply a limited right of withdrawal, i.e. on a part of the parts which does not suit you not, in a reasonable proportion.

ARTICLE 13: RETURN OF PRODUCTS

To implement his right of withdrawal, the Internet user must return to the Seller the Product (s) concerned, accompanied by the duly completed withdrawal form (appearing on the Site via the link [click here ]), before the expiry of the withdrawal period, under the conditions specified above: Failing to print the said form, the Internet user may exercise his right of withdrawal on "free paper" within the withdrawal period while respecting the provisions below.

The Internet user must return the Product (s) by post to the following address - it being specified that the return costs are the responsibility of the Internet user.

SAS MERCURY
Andy's Ethic
Return service
73, route de Montastruc
31 380 - PAULHAC

Whatever the method of return chosen, the Internet user must accompany his returned product with the Return slip duly completed and downloaded from his customer account or the free declaration of withdrawal containing the references of the order and the shipment. .
The burden of proof of the return of the Products rests with the Internet user. As such, the Internet user must keep the proof of deposit of the package which will be given to him by the carrier he has chosen. In case of loss of the package, no refund can be made without this proof of deposit.

In the event that the Internet user exercises his right of withdrawal, the Seller will reimburse the Internet user for all payments received relating to the purchase of the Product (s) for which the right of withdrawal is exercised, including the initial delivery costs possibly paid by the Internet user, provided that the withdrawal relates to the entire order. Failing to cover the entire order, the exercise of the Right of withdrawal will not give rise to the reimbursement of the initial delivery costs possibly paid by the Internet user.
In the event of a return of Product (s) that have been the subject of promotional offers, such as bulk sales, conditional promotional offers allowing a reduction depending on the volume of products purchased or the granting of a gift for the purchase of one or more products the following conditions apply:
In the event that the Internet user returns only part of the Products which enabled him to benefit from one of the promotional offers described above, the Internet user will be refunded the price of the returned Product, from which the reduction applied initially ( reduction calculated in proportion to the selling prices of the Products forming part of the lot) and to which the Internet user can no longer claim. Note that basket discounts (use of a promotional code in the basket, batch sales and conditional offers) are prorated on all the Products making up the basket, including on Products which did not initially benefit from the discount. . Thus, in the event of a return of part of the order, the returned Product will be refunded the initial price from which the prorated reduction will be deducted. Likewise, the Internet user may be required to benefit from a gift for the purchase of one or more Products. In the event that the Internet user returns this Product (or part of these Products), the Internet user must also return the gift he received. Failing this, the Seller will issue, within 15 (fifteen) days of receipt of the Internet user's return, an additional invoice for an amount corresponding to the price of the item awarded as a gift. This invoice will be available in the "my account" area of the Internet user.

The refund of the returned Product (s) and, where applicable, any initial delivery costs paid by the Internet user when ordering, will be made no later than 15 (fourteen) days from from the date on which the Seller collects the returned Product (s). The Internet user will be reimbursed using the same means of payment used by the Internet user to pay for his order.

Each item can be either exchanged (under certain conditions) or refunded, only once.

Items must be returned in the identical condition in which they were shipped, in their original packaging (including the protective garment bag) and with all their labels.
It is, however, specified that the said initial delivery costs paid by the Internet user will be reimbursed only up to the costs corresponding to the standard delivery method.

The Seller reserves the right to refuse any returned Product which would be depreciated due to the Internet user's handling other than those necessary to establish the nature and characteristics of the Product (s) concerned by the return. This will be the case if the Product is damaged, soiled, incomplete or having been worn, with the exception of the fitting of the Product. Furthermore, the Seller is not required to accept returns of Product (s) and to reimburse the Product (s), in the event that the Internet User does not comply with the provisions of this article. relating to the conditions for exercising the right of withdrawal.

ARTICLE 14: RESPONSIBILITY

The Seller will not be considered responsible or at fault for any delay or non-performance resulting from the occurrence of a case of force majeure usually recognized by case law.
Likewise, the Seller's liability cannot be held liable for all the inconveniences or damages inherent in the use of the Internet network and totally outside the diligence and precautions taken by the Seller. In particular, any disruption in the provision of the service or any external intrusion or presence of computer viruses, can not engage the responsibility of the Seller.

In the event of a breach by the Internet user of these GTC, the Seller will send the Internet user to his billing address, a formal notice to remedy the situation. If this formal notice remains ineffective after a period of 8 (eight) days, the Seller may, as of right, delete his personal account and / or refuse future orders. In the event of a serious breach by the Internet user of the GTC, in particular in the event of fraud, the Seller may, as of right, delete his personal account and / or refuse future orders.

ARTICLE 15: PERSONAL INFORMATION AND TRACKERS (COOKIES)

In the absence of express opposition on his part, the buyer gives his consent to the use of personal data collected under the terms of his order, as part of the seller's customer file, as well as to the dissemination of this data to third parties only as part of the operation of this store (eg carriers).
We never sell or use our customers' contact details outside of the ordering, communication and delivery process.
In accordance with the law n ° 78-17 of January 6, 1978 relating to data processing, files and freedoms, the buyer has at any time a right of access and rectification.
The use of cookies (tracers) has only one technical purpose for the operation of this shop: to memorize your connection and identification information, to allow you better navigation, to carry out anonymous statistics, to memorize the information allowing you to offer you content tailored to your interests (only internally on our site, there are no advertisements).

ARTICLE 16: INTELLECTUAL PROPERTY

The Seller is the owner of all the elements constituting the Site and in particular the rights to the texts, the general architecture, the images, animated or not, the graphics and the sounds. In accordance with the Intellectual Property Code, any representation or reproduction, in whole or in part, made without the consent of the Seller is illegal. It is the same for the translation, the adaptation or the transformation, the arrangement or the reproduction by any art or any process. Violation of this clause constitutes an infringement liable to lead to criminal penalties. In France, within the meaning of the Intellectual Property Code, counterfeiting constitutes an offense that can be punished by 3 years' imprisonment and a fine of 300,000 euros.

The brands distributed by the Seller are registered trademarks. The reproduction, imitation, use, position, deletion or modification of a registered trademark constitutes an infringement liable to lead to criminal penalties. In France, counterfeiting constitutes an offense that can be punished by 3 years' imprisonment and a fine of 300,000 euros.

Use of the Site by the Internet user does not confer any intellectual property rights on the Site and / or its content.

No provision of these T & Cs may be interpreted as granting the Internet user a right of any kind whatsoever over the elements protected by intellectual property, of which the Seller may have the property or the exclusive right to use. The Internet user who has a website in a personal capacity and who wishes to place, for personal use, on his site a link referring directly to the Site, must first seek the written authorization of the Seller.

In any case, any link, not expressly authorized, must be removed at the Seller's simple request.

ARTICLE 17: ENTIRE CONTRACT

These T & Cs concluded between the Seller and the Internet user express all the rights and obligations of the Parties. If a particular provision of these T & Cs is held to be invalid or declared as such by a decision having the force of res judicata of a competent court or if one of the clauses of these T & Cs was considered null and void by a change of legislation, regulations, the other stipulations will retain all their force and scope. This can in no way affect the validity and compliance with the other provisions of these GTC.

ARTICLE 18: APPLICABLE LAW

These T & Cs are subject to French law. The Internet user also benefits from the protection of the mandatory law of the country of his place of habitual residence.

ARTICLE 19: DISPUTES

In the event of a dispute relating to the conclusion, execution or termination of an order, the Internet user can submit any complaint to the Seller by email by completing the contact form.
In the event of a dispute, the buyer will first contact Andy's Ethic in order to agree on an amicable solution which will always be found between people of good faith.

Failing to reach an amicable agreement with the Seller, and in accordance with the provisions of article L 152-2 of the Consumer Code, the Internet user may initiate a mediation procedure free of charge with:

From the Mediator of the Federation of e-commerce and distance selling (FEVAD) - 60 rue la Boétie –75008 Paris –relationconso@fevad.com, www.fevad.com). To know the modalities of referral to the Mediator of FEVAD,
Or on the dispute resolution platform put online by the European Commission
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage.

Failing to reach an agreement at the end of the mediation procedure, the Internet user and / or the Seller may apply to the competent courts.

In the event that the Internet user is located outside mainland France, the Internet user may initiate, at his option, any conventional mediation procedure and appeal to the mediator of his choice, initiate any other alternative mode of disputes, or refer to the disputes. competent courts.